Employees Creating Legendary Moments
When people think about service excellence, they often assume it rests in the hands of a few. Perhaps it is the frontline employees who interact directly with customers, or the senior leaders who set strategy and tone. But what if that view is too narrow? What if service excellence could be the responsibility of every person in the organisation, regardless of their role? Imagine the impact if every employee believed they had the ability, and the responsibility, to create legendary moments.